Frequently Asked Questions
Frequently asked questions.
Will my bracelet look exactly like the photos?
Each stone is unique, which means the color of each may vary slightly. Additionally, the sequence of stones and spacers used may need to be adjusted to accommodate the size you selected. These are minor variations.
Where can I purchase MC Signature jewelry?
Aside from the exhibitions held throughout the year, you are currently in the right place! This is the only place where you can get your hands on one of our creations. This way, you know in real time what is available.
Where is your workshop located?
Our workshop is located in Fermont, a mining town on the North Shore of Quebec (Canada).
Do you have a physical store?
We do not have a physical store, and our workshop is not open to the public. Meetings are available by appointment only.
Can I pick up my order directly at your workshop?
You have the option to select the "pick up" option when you check out. If you choose this option, please note that no local delivery will be made and you must contact us to arrange a time to pick up your order.
Is it possible to return a product?
All sales are final.
I selected the wrong size when I purchased, can I exchange my bracelet or have the size modified?
All sales are final. Make sure to properly follow the instructions regarding taking measurements in our blog post "Selecting the right bracelet size." For an adjustment, fees will apply.
I want to give a gift to someone, but I don't know what size to get.
We invite you to consult our blog post "Selecting the right bracelet size."
My jewelry broke, can you repair it?
Absolutely. If your jewelry breaks, please contact us via the "contact us" section. Please note that we will not cover any shipping costs.
How should I take care of my jewelry?
First, make sure to keep your jewelry away from water, lotions, disinfectant solutions, and other liquids. This will preserve the integrity of the elastic cord of your bracelet, as well as all the parts and beads that make up your bracelet.
Additionally, you should avoid stretching your bracelet unnecessarily. Roll the bracelet over your hand onto your wrist. This will spare the elastic and ensure the longevity of your jewelry.
What is my jewelry made of?
We use a wide variety of materials. The elastic cord we use is of high quality. We select our stones with care. The majority of the parts inserted between the beads are stainless steel, as are the charms. If a bead is synthetic, it is mentioned in the product description. Other components that are not stainless steel may be added, such as sparkling micro-pave beads, certain charms or spacers, etc.
Is it possible to personalize a piece of jewelry?
It is possible to request a custom creation for a sports team, employees, friends, or others. A minimum of 20 units is required.